Privacy Policy

Valid as of 25 July, 2024

1.INTRODUCTION

We know that you care how your personal data is used and shared. We take the protection of your personal data very seriously. This Privacy Policy therefore describes how and why your personal data is collected and processed when you visit and use our online shop, create an account, place an order and subscribe to our email newsletter, and outlines your rights regarding your personal data. The personal data collected consists of (i) information you provide directly, e.g. when creating an account in our online shop; (ii) information collected automatically, e.g. information collected via cookies on the online shop.

2. GENERAL INFORMATION ON DATA PROCESSING

The use of our online shop is generally possible without any indication of personal data; however, if you want to use the services of our online shop (e.g. create an account, place an order, subscribe for the newsletter), processing of personal data could become necessary. Please note that links and features in our online shop may take you to other websites which are not operated by us but by third parties. Such links are either clearly marked by us or are recognizable by an obvious change in the address line of your web browser. We are not responsible or liable for compliance with the respective data protection regulations and safe handling of your personal data on these websites operated by third parties.

3. VISITING OUR ONLINE SHOP / LOGFILES

Each time you visit our online shop, our system automatically collects data and information from the computer system of the calling computer. This general data and information are stored in the server log files. The following data is logged:
  • IP address of the calling computer
  • Operating system of the calling computer
  • Browser type and version of the calling computer
  • Name of the retrieved file/website
  • Date and time of retrieval
  • Transferred amount of data
  • Referring URL
The mentioned data is processed in order to be able to present the online shop correctly, to ensure its security, availability and integrity (e.g., detection and defense against DoS attacks or access by bots), to improve the quality and presentation of the content of the online shop to be able to identify and correct errors and for statistical purposes. In this context, we analyze this data and information statistically in order to ensure an optimal level of security and protection for both our business and the personal data we process in the course of entering in a contract with our potential customers. The anonymous data of the server log files are stored separately from all personal data provided by potential customers. We do not combine this personal data with other data sources. This data is regularly deleted after a few days. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal or system-inappropriate use of our online shop.

5. ONLINE SHOP

5.1 Placing Orders and Fulfillment, Payment

If you place an order in our online shop, we will process the following data:
  • last name,
  • first name,
  • e-mail address,
  • postal address,
  • phone number,
  • purchase and payment information.

5.2 Creating an Account

You do not have to create an account but can shop as a guest in our online shop. However, creating an account in the context of ordering via our online shop can make future purchases easier and provide a more customized, simpler shopping experience. For example, your address data and payment methods may be pre-selected for your next order in our online shop. If you create an account, we will process your data as described under Sec. 5.1 as well as login data provided for your account.

6. CONTACT FORM/CONTACT US BY E-MAIL

If you use the contact form on our online shop or send us an e-mail, we will process the personal data you provide us (e.g. name, e-mail address, your IP address and the date and time of the contact request). This information is transmitted by your browser or e-mail client and processed in our IT systems. The processing of this personal data is necessary to answer your request. In addition, misuse of the contact form should be prevented and the security of our IT systems ensured. The personal data will be processed as long as necessary to respond to your request. Should your request lead to a later conclusion of the contract, processing will take place as long as this is necessary to carry out pre-contractual measures or to fulfil the contract. We do not merge your personal data with other data sources. We do not transfer your personal data to a third country outside the EU in this context. You are not obliged to provide your personal data, but it is not possible to use the contact form or send an e-mail without providing it.

7. INFORMATION SECURITY

We take appropriate technical and organizational measures in accordance with the state of the art to ensure a level of protection for the personal data we process that is appropriate to the risk of the respective processing and to protect the data we process against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. Our shop website uses SSL encryption for security reasons and to protect the transmission of confidential content, such as orders, inquiries or payment data that you send to us. Our employees receive regular training on data protection and information security and are committed to confidentiality and data protection. A restrictive rights and roles concept on a “need to know” basis ensures that employees only have access to the personal data they absolutely need to perform their duties.

8. MODIFICATION OF THIS PRIVACY POLICY

Due to the further development of our online shop and services or due to changed legal or regulatory requirements, it may become necessary to change this Privacy Policy. In the event of significant adjustments, we will inform you in an appropriate manner.